Chat Module

The conversation belongs where your team works.

Bring channels, direct messages, threads, and voice rooms into your own BRAD workspace. Keep conversations useful with search, reactions, pins, and optional connections to tasks and tickets.

Talk to our team

Channels & direct messages
Threads, search & voice
Tasks & tickets from messages

Chat

Illustrative preview · Team channels and message follow-up

Built for teams using Chat

More than a stream of messages.

Give conversations a place, make important context findable, and turn a message into work when it needs a follow-up.

Channels and direct messages

Organize text channels into categories and talk through one-to-one or group direct messages.

Threads and reactions

Reply in threads, mention teammates, attach files, react to messages, and pin context worth keeping nearby.

Find and save the useful parts

Search conversations, save messages, set reminders, and prepare scheduled messages for later.

Voice and stage rooms

Use voice and stage channels for live conversation, with meeting-room support for scheduled events.

Permissions and moderation

Control channel access and use moderation tools including mute and slow mode to manage the workspace.

Messages that become work

Convert messages into project tasks or support tickets when the destination module is enabled and your permissions allow it.

The day-to-day workflow

Talk it through. Keep the context. Move it forward.

The useful parts of a conversation should be easy to find and easy to act on.

01
Create the channels
Organize teams and topics, set permissions, and choose the text or voice spaces you need.
02
Keep the conversation useful
Use threads, attachments, mentions, pins, and search to keep context with the discussion.
03
Follow through
Save a message, set a reminder, or turn it into a task or ticket in an enabled module.

The BRAD ecosystem

More of your work, in one place.

Explore all modules

Projects

Convert messages to tasks and connect scheduled project events to meeting rooms.

Support

Turn an actionable chat message into a support ticket.

Podcasting

Explore a separate audience-facing broadcast workflow when a team conversation becomes a public live session.

A closer look

Questions about the Chat module?

A few details to help you plan how this module fits your business.

Is Chat limited to public text channels?

No. The module includes access-controlled channels, direct and group messages, threads, and voice or stage channels.

Can a message become a task or support ticket?

Yes, through the message-conversion workflow when Projects or Support is enabled. The conversion checks access to the destination module and the relevant permissions.

Does Chat require Projects?

No. Chat works as its own communication module. Projects adds optional task conversion and event-linked meeting rooms.

Keep the conversation close to the work.

Explore BRAD packages and choose the communication and operations modules your team needs.