Terms of Service

These Terms of Service (“Terms”) govern your access to and use of brad.software and the associated client portal (collectively, the “Services”), operated by B.R.A.D. Software (“B.R.A.D.,” “we,” “us,” or “our”). By creating an account or purchasing any product through the Services, you agree to be bound by these Terms.

1. Description of Services

We offer three categories of products: (a) self-hosted software licenses that you install and operate on your own infrastructure, subject to periodic license verification; (b) managed cloud hosting, where we deploy and operate a dedicated instance on your behalf; and (c) domain registration, renewal, and transfer services, facilitated through third-party domain registrars and subject to ICANN and registry policies.

2. Accounts

You must provide accurate, complete information when creating an account and keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

3. Fees, Billing & Payment

Fees for the Services are as displayed at checkout at the time of purchase. Payments are processed by Stripe, Inc.; by placing an order, you also agree to Stripe's terms of service applicable to payment processing.

Subscriptions renew for successive billing periods at the then-current rate unless cancelled before the renewal date. You are responsible for all applicable taxes. Fees are non-refundable except where required by law or expressly stated at the time of purchase.

Failure to pay renewal fees may result in suspension or termination of the associated license, hosting instance, or domain, subject to any grace period we make available.

4. Software Licenses

Self-hosted software licenses grant you a limited, non-exclusive, non-transferable right to install and use the licensed software on infrastructure you control, subject to the domain, IP, and/or directory restrictions associated with your license key. The licensed software periodically verifies its license status against our servers; license keys, verification behavior, and enforcement locks may not be circumvented, shared outside your organization, or resold without our prior written consent.

We may issue updates to the licensed software. Except where we expressly state otherwise, updates are made available for you to download and apply manually — the Services do not automatically modify software already installed on your infrastructure.

5. Managed Cloud Hosting

For managed hosting, we provision, patch, back up, and monitor your instance as described on the relevant product page. You remain responsible for the content and data you store on your instance and for complying with these Terms and applicable law with respect to that content.

6. Domain Registration

Domain registrations, renewals, and transfers are subject to the policies of the relevant registry and ICANN, in addition to these Terms. We act as an intermediary between you and our registrar partners; certain actions (such as transfers out or WHOIS updates) may be governed directly by registrar or registry rules outside our control.

7. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law or regulation.
• Infringe the intellectual property or privacy rights of others.
• Distribute malware, conduct unauthorized scanning, or otherwise compromise the security of any system.
• Circumvent license verification, rate limits, or other technical restrictions we put in place.
• Send unsolicited bulk communications (spam).

8. Intellectual Property

We retain all right, title, and interest in and to the Services and the licensed software, excluding any content you upload or store. Except for the rights expressly granted to you under a purchased license, no rights are transferred to you.

9. Service Availability & Support

We aim to provide reliable service but do not guarantee uninterrupted or error-free operation. Any service-level commitments are as stated on the applicable product page and apply only to the extent expressly published.

10. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

11. Limitation of Liability

To the fullest extent permitted by law, B.R.A.D. Software will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Services. Our total liability for any claim arising out of or relating to the Services will not exceed the amount you paid us for the Service giving rise to the claim in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold B.R.A.D. Software harmless from any claims, damages, or expenses arising from your misuse of the Services or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Services for breach of these Terms, non-payment, or as needed to protect the security or integrity of the Services. You may cancel your account at any time from your dashboard; cancellation does not entitle you to a refund of amounts already paid except as expressly stated.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use of the Services after an update constitutes acceptance of the revised Terms.

15. Contact Us

Questions about these Terms can be sent to support@brad.software or via our contact page.